Define the commerce flow
Identify product information, order steps and follow-up tasks appropriate to the business model.
Bring the commerce journey together.
Platforms, applications and software for the operational flow of e-commerce.
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Shape the platform scope
Describe the required functions and integration points, keeping each service provider’s responsibility clear.
Support the operational handover
Prepare usage guidance, configuration information and data-handling responsibilities for the agreed scope.
How the work progresses
Begin with the movement of information and ownership at each step. Platform and integration planning then follow an operational flow that can be checked and handed over.
Start with the path of an order
Explain how products are presented, where orders arrive and who needs the information next. Those details establish a useful boundary for the software and the work around it.
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